On Jewel of the Seas, heading from Miami through the Panama Canal to San Diego, we had the opportunity to chat with Alessio Quaglio who has only been with Royal Caribbean for one and half years. Before Royal he was with Norwegian Cruise Lines for six years. His interest in people and travel grew from being a tour and staff leader in his hometown of Civitavecchia, the port closest to Rome. He trained originally as a biomedical engineer but after his first contract with ship life he became ‘hooked’. His first job at sea was as an immigration officer, then front desk manger and now as a Guest Services Manger on Jewel of the Seas. Alessio has multiple responsibilities as the officer in charge of guest services. He looks after the loyalty program, front desk operations, guest administration and the huge task of printing the ship’s daily Compass Newsletter.
